FAQ

Frequently Asked Questions

How do I place an order?

Click the green "Get Started" button at the top right corner of your screen. Follow the steps on the screen to customize and place your order. If you need additional help email: info@creativeimagingstudios.com or 480.273.6645.

Can I have my image made into a multi piece canvas print?

We can split your photo or image into multiple pieces. Duo, Trio, or Quad are the most popular. If you want something really unique just email or call and our Photo Artists will be happy to help. info@creativeimagingstudios.com or 480.273.6645.

Can I have special effects or painting effects added to my picture?

Special effects like pop art, vintage art, poster effects and more are available. Work one on one with one of our professional Photo Artist to create your unique canvas art. Just click on the green "Get Started" button at the top right hand corner of your screen, then follow the steps to customize and place your order.

Can my color image be printed onto canvas in black and white or sepia color?

Yes! We offer FREE conversion to black and white or one of two sepia color tones. Create a timeless and classic look by this simple color enhancement.

What is the difference in the different types of wraps that you offer?

We offer three choices in wrap size and style; economy wrap, lightweight frames, and heavy weight frames. The Economy Wrap offers an affordable choice, canvas is adhered to a lightweight foam core backing. You can insert into your own custom or store bought frame – the luxury of canvas at an economy price.

The difference in the light and heavyweight wrap is the thickness of the stretcher bars – the wooden frame your canvas is wrapped around. Lightweight frames are .75" thick and heavyweight are 1.5" thick.

What will be on the sides of my canvas print?

The sides of your canvas can be a solid color, typically black, or a continuation of your image. We also offer the option to add a free message, quote, poem, or date on the side of your image at no additional cost.

We will never crop "in" to your image to extend it onto the sides – unless you ask us to. We can "clone" your image to create a natural extension of the image on the sides of the canvas. You will always see a digital proof before we print.

A solid color is a classic look for the sides of your image. Most frequently black or white is the color of choice, but we can use a color from within your image if you prefer.

Do I need to order hardware to hang my canvas?

Your canvas will arrive ready to hang! We install a sawtooth hanger on all canvas prints.

What size can my canvas be?

We can print almost any size canvas. We have listed our most popular sizes, if you don't see what you need just contact one of our Photo Artist for help. info@creativeimagingstudios.com or 480.273.6645.

What if my photo or image has a problem and can't be printed?

If there is a problem with the image you have uploaded or the order you have placed we'll contact you. We review every order closely and remember we always offer a digital proof prior to printing.

Can you size and crop my image for printing?

Yes! Our Photo Artists are prepared to do all the work for you. We'll apply our standard Photo RXTM to your photo as well as change the size and crop. During the order process you will be prompted for special instructions – just indicate what you'd like us to do. You will receive a digital proof to ensure we've accomplished exactly what you are looking for.

Can I give you a "ready to print" image?

Yes! Upload your properly sized image (read below for adjustments to size for wrap preference) during the order process and we'll let you know if there are any adjustments required.

What are the image size requirements for an Economy Wrap canvas print?

Your image will be printed at exactly the size you indicate. If you need additional room for your frame edges please take that into consideration and let us know.

What are the image size requirements for a Lightweight gallery wrap?

Our lightweight stretcher bars are .75" thick. Your image should be 1.5" larger in both height and width than the finished size of the canvas.

For example if you are ordering a 16" x 20" canvas print your image size should be 17.5" x 21.5"

What are the image size requirements for a Heavyweight gallery wrap?

Our heaveyweight stretcher bars are 1.5" thick. Your image should be 3 " larger in both height and width than the finished size of the canvas.

For example if you are ordering a 20" x 24" canvas print your image size should be 23" x 27"

Will I see what my image looks like before you print it?

Yes! We always provide a proof prior to printing your photo or image onto canvas. We want to be sure you are 100% satisfied before we print. Your designated Photo Artist will coordinate with you on the proof viewing.

From the time I order how long will it take for my canvas print to ship?

Typically your print will ship 48 to 72 hours after confirmation of the order (once you are completely satisfied and ready for us to print). If you have a rush order or special request just contact us and we'll do everything we can to accommodate your schedule. info@creativeimagingstudios.com or 480.273.6645.

Phoenix customers can arrange for pickup or courier as well.

What shipping options do you offer?

We ship via UPS and USPS. Domestic shipping charges for canvas orders up to $150 is a flat rate of $15. Standard UPS ground charges will apply to orders over $150. Expedited and overnight shipping can be arranged and will be charged as quoted. For local customers pickup or courier (for additional charge) can be arranged.

All canvases are carefully wrapped in protective foam and packaged to prevent damage during travel.

Can you ship internationally?

International shipping is an additional cost and will be quoted prior to confirmation of your order.

Return Policy

If your print is damaged during shipping please contact us immediately and keep the packaging materials. UPS and USPS will not honor insurance without the original packaging materials.

We offer 100% satisfaction guarantee for 90 days after the date your print has shipped. If you are unhappy with your print within the first 90 days simply return it to us. We will send you a new print or issue a credit for the value of your purchase to be used on a future order. Unfortunately we cannot replace canvas prints that have been damaged due to mis handling or exposure to weather and/or other inappropriate conditions.

Privacy Policy

We are committed to protecting your privacy. We will maintain the confidentiality of your sensitive information in accordance with our Privacy Policy. The policy may require changes occasionally, any changes will be indicated on this site. If you have any questions about our Privacy Policy, you can contact us at info@creativeimagingstudios.com.

Personal and Business Information

Certain areas of the our website require personal information (such as your name, address, email address and telephone number) and business information (such as business name, address and telephone number). We only collects personal and business information that you voluntarily provide to us, such as when you make a purchase or request a quote.

The Site is not intended for use by children. Creative Imaging Studios will not knowingly collect any personal information from visitors to the Site who are under the age of 13. By using the site you verify that you are an adult over the age of 18 years old.

Email Sign-Up & Notifications

If you sign up for our exclusive email offers rest assured we NEVER spam. We protect your email address and never release it to any third party. Our email sign up is for EXCLUSIVE offers only and the number of emails sent is limited. You may choose to opt out at any time by emailing UNSUBSCRIBE in the subject line to info@creativeimagingstudios.com.

Site Security?

All personal info gathered on our site is encrypted and transferred with Secure Socket Layer (SSL) protection. We never share your personal information with third parties. We value your trust and take every precaution in our physical facilities to safeguard your personal information.

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What is a copyright?

A copyright is a set of exclusive rights granted by a state to the creator of an original work or their assignee for a limited period of time in exchange for public disclosure of the work. This includes the right to copy, distribute and adapt the work.

In most jurisdictions copyright arises upon fixation and does not need to be registered. Copyright owners have the exclusive statutory right to exercise control over copying and other exploitation of the works for a specific period of time, after which the work is said to enter the public domain. Uses covered under limitations and exceptions to copyright, such as fair use, do not require permission from the copyright owner. All other uses require permission. Copyright owners can license or permanently transfer or assign their exclusive rights to others.

Copyrighted Photos

Copyright infringement is serious and we take it seriously. Photographers and artists depend upon the unique characters and qualities of their works to establish their reputation and earn their living. We reserve the right to review all submitted images for copyright infringement.

How Do I Check for Copyright on Photos & Art Images?

All photographs are copyright protected. Even if you have purchased a digital image, photograph, poster, or other work of art you need the permission of the photographer or artist to reproduce or use their image. Copyright is in effect for the life of the creator (photographer) plus 70 years. The best way to ensure your photo and/or image is not copyright protected or to obtain the right to reproduce is to ASK. Contact the photographer or artist and ask their permission to use the photo or image.

Terms of Use & Site Conduct

We strictly prohibit the use of any images, photos, or other content that may infringe upon the copyright, patent, or trademark of any party or individual. By uploading or downloading Content from our site you represent and guarantee that you have the lawful right to reproduce and distribute such Content and that the Content complies with all applicable federal, state and local laws, regulations and ordinances.

Content obtained through this site may not be used, distributed, or sold without the authorization of the owner of the Content, except as permitted by law. By uploading or downloading through our site you agree that you will not copy, reproduce, publish, upload, download, email, or share any Content gained through the site.